Many training departments are expanding their role to include performance consulting. Some trainers are even referring to themselves as performance consultants. Now, right off the top, let’s address the negative connotation associated with the term consultant.” I’m sure you’ve heard it before—a consultant will borrow your watch, tell you what time it is, AND charge by the hour
Of course, true performance consultants are agents of change, have excellent interpersonal skills, and are able to solve problems. Here’s a typical scenario for a performance consultant: a client approaches with a training request. The consultant determines WHAT is needed to improve performance. He/she will give training, if it’s needed, and help the client select and implement non-training solutions, if also needed.